Privacy Policy

1. Introduction

tidemione ("we," "our," or "us") is committed to protecting the privacy of individuals who use our yacht charter services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

This policy applies to all information collected through our website, charter bookings, and any related services, sales, marketing, or events. Please read this privacy policy carefully. If you disagree with the terms, please discontinue use of our services.

For any questions or concerns regarding this policy, please contact us at [email protected].

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Make an inquiry about our services
• Book a yacht charter
• Subscribe to our communications
• Fill out forms on our website
• Contact us with questions or concerns

This personal information may include: name, email address, phone number, mailing address, payment information, passport details (for international guests), dietary preferences, and any other information you choose to provide.

Automatically Collected Information

When you access our website, we automatically collect certain information about your device, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referring website addresses
• Cookie data and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your yacht charter bookings
• To communicate with you regarding your reservations
• To respond to your inquiries and provide customer support
• To send you updates about our services (with your consent)
• To improve our website and services based on your feedback
• To ensure safety and security during voyages
• To comply with legal obligations and protect our rights
• To detect and prevent fraud or other illegal activities
• To analyze website usage and optimize user experience

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: To fulfill our obligations under charter agreements
• Consent: Where you have given explicit permission for specific purposes
• Legitimate Interests: To operate our business, improve services, and ensure safety
• Legal Compliance: To meet regulatory and safety requirements under Thai maritime law

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Email communications
• Website hosting and analytics
• Marina and port services coordination

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Booking Information: Retained for 7 years for accounting and legal compliance
• Marketing Communications: Until you unsubscribe or request deletion
• Website Analytics: Aggregated data retained for 2 years
• Safety Records: Retained as required by Thai Maritime Department regulations

After the retention period, we securely delete or anonymize your information.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure servers with firewall protection
• Access controls limiting who can view personal data
• Regular security assessments and updates
• Staff training on data protection practices

While we strive to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Types of cookies we use include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

9. Your Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

12. International Data Transfers

Your information may be transferred to and processed in countries other than Thailand. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates when the policy was last revised. We encourage you to review this policy periodically.

Significant changes will be communicated via email to registered users or through a prominent notice on our website.

14. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

15. Supervisory Authority

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the Thai Personal Data Protection Committee (PDPC) or the relevant data protection authority in your jurisdiction.